Data Protection & Privacy Policy

We will hold the minimum personal information necessary to perform its functions. All information is confidential, will be treated with care, and will comply with the law. Women who use our service, staff and volunteers have the right to access their records and can request their data be deleted.

Scroll down to view an online version of the Privacy Notice for Service Users.

Alternatively, if you would like to read our full Data Protection Policy, please click the button to instantly download it to your device.

Your privacy is very important. This tells you about how we will collect, store and protect information we have about you.

Information about you, and details of the work we have done with you, will be stored on our Database record system, or on paper records. The information we hold could include:

• Some basic details, like your name, date of birth, address etc.
• Anything you tell us about yourself or your family
• Information other agencies such as the Police and Probation have told us about you if they have referred you to us.
• Details of your contact with us, and the support that you have been offered.
• Details of what you have achieved during your work with us

You have the right to see any information we have stored about you on our records, and you can ask to see a copy of those records by either a verbal or written request.

Your information is protected, and our staff must work to strict rules about how they manage the information we have about you.

The staff working with you, and their managers, would have access to your records.  Also a small number of staff who have access to the whole record system for maintenance or data collection purposes. These people too must work within strict rules, so your information is always protected.

Normally, we would only share your information with other people or organisations when you have agreed that we can.

However, there may be times when we would have a duty to share information about you, even if you do not agree. These would be:

• If we believe that either you, or someone else, was at risk of serious harm.
• If a legal body ordered us to share your information
• If you are working with us whilst being supervised by Probation Services, we would be obliged to share information with those services.

If we did have to share your information without you agreeing, you would be told what information had been shared, why, and with which agencies.

At all other times we would need your written agreement before we could share your information.

When you first come to with us, we will ask you to share information about yourself, such as your race and ethnicity, any disabilities you may have, your religion etc. We use this information to make sure that we offer an equal quality of service to everyone.

You do not have to give us this information, but if you do, it will be stored on our record system.

At any time, if you change your mind about us storing this information, you can ask us to remove it from our system.

If you have any questions or concerns about this Service User Privacy Notice or about how we process your personal data, please contact admin@stockportwomenscentre.co.uk or the Head of Service at Stockport Women’s Centre.

You can also contact the ICO if you are unhappy with how we process your personal data. The ICO contact details are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk